Overview
At Shoperrify.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Refund and Returns Policy to understand your rights and obligations when returning items.
1. Returns
We accept returns for most items purchased from Shoperrify.com within 30 days of receiving your order. To be eligible for a return, your item must:
- Be unused, in the same condition you received it, and in the original packaging.
- Include the receipt or proof of purchase.
Non-returnable items include:
- Gift cards
- Sale items (where mentioned)
- Custom or personalized items
- Opened or used products (if applicable)
To initiate a return, please contact our customer service team at support@shoperrify.com or [Your Phone Number] with your order number and reason for the return. We will provide instructions on how and where to send your items.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days, and the credit will automatically be applied to your original payment method.
Please note that:
- Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
- In some cases, only partial refunds may be granted (e.g., items not in original condition, damaged items, or missing parts).
3. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and specify that you would like an exchange. Exchanges are subject to product availability. If the product is out of stock, we will offer you a full refund or the option to choose a different item.
4. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at support@shoperrify.com with photos of the damaged product and your order details. We will arrange for a replacement or refund at no additional cost to you.
5. Return Shipping
You will be responsible for covering the cost of return shipping, unless the item you received was defective or incorrect. In such cases, we will provide a pre-paid return shipping label.
To return your product, please mail it to:
Shoperrify.com Returns Department
[Your Address]
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as there may be a delay in processing.
If you’ve done all of this and still have not received your refund, please contact us at support@shoperrify.com.
7. Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at:
Email: support@shoperrify.com
